Testimonials
'PTG has worked with us since 2003 and introduced a strong focus on rigour, independence and the importance of good, clean and simple design, with customer testing, especially when introducing significant changes in the business or new concepts. PTG balanced business and customer needs to make a significant contribution to our success.'
Robert Vari, eBusiness, Citibank
'With 1 in 20 Australians using NetBank, its redevelopment was a big responsibility. With more and more Australians turning to internet banking, it was essential that we got it right — first time...PTG Global have helped to ensure that NetBank continues to offer customers a very satisfying online experience.'
Drew Unsworth, Executive Manager, NetBank.
'PTG Global's methodology, XPDesign™, represented best practice in interface design but was flexible enough to accommodate QBE specific business and technical realities.'
'The intranet that PTG Global designed for us was the best way to manage compliance risk by encouraging staff compliance with financial policy and procedures.'
Andrew Farlow, Assistant General Manager, Corporate Services QBE Australia Pacific Asia & Central Europe
'Devising a self-service strategy for Vodafone New Zealand was a challenging process taking into account many parts. PTG provided a piece to help us formulate this strategy by providing an exhaustive overview of our own self-service touchpoints (Web, IVR and TXT) as well as benchmarking us against our industry competitors (locally and globally) and those considered "best-in-class" in self-service.'
'This research was valuable in giving us a snapshot of where we stood in the industry and what we needed to do to raise our game. The report was detailed in nature and provided us not only competitive intelligence but recommendations from PTG's extensive background as to how to improve our self-service presence. The benefits we gained from the research were awareness of the importance of self-service in the business; priorities for which areas to focus on; things to start, stop and continue and a better understanding of what our customers were doing when interacting with our self-service touchpoints.'
Russell Stephens, General Manager Web and Self-Service, Vodafone New Zealand
'First impressions count. If you don’t get that (the user interface) right then you have major problems and users won’t look beyond that. PTG helped us get this critical component right’'PTG linked our site with work processes and issues. Users are time poor and need to get stuff quickly and not spend time scrolling around. Users require intuitiveness in the interface, not hands on teaching. Usability must be tested against real users and not a programmer’s view of the world.'
John Lewis, Program Director, NSW Department of Commerce.
'The strength of PTG’s approach to designing the User Interface is that their user interface specifications, while accurately reflecting the business and customer needs, are able to be implemented as working applications, without the need for interpretation'Paul Donohoe, Project Manager, Object Consulting
'PTG listened to what we were trying to achieve and worked within our budget and delivered on time. Their professionalism, knowledge and regular follow-ups made our dealings with PTG an enjoyable experience.
The usability evaluation report and supporting documentation was insightful. PTG have assisted us to implement improvements in the accessibility and usability of our websites.'Zurich Financial Services Australia
'PTG is completely end user focused and they helped us increase online mobile support usage 10 fold.'Kirstie Wallace, Online Manager, Hutchison Telecoms
