Does anyone have a script for doing this? Thanks!

Thanks for your comment. You’ve asked some really tough questions.

I’ve found that one the hardest things to do is set targets for the NPS, mainly because people don’t often rate 9s or 10s on almost any survey. People tend to rate 7s and 8s as a maximum. Also, it’s very easy to get a negative NPS (e.g. 15% promoters – 40% detractors = -25%). Finally, if you place a normal curve over the 11 point scale, you almost guarantee a relatively low score with a large number of people rating 5, 6 or 7.

My article was more about explaining why the scores are the way they are. My recommendation is to run the NPS using a causal approach, take the initiatives that are derived from the results and measure the effect.

In an ideal world, you would set the NPS target aggressively (say, above 50%) but manage internal perceptions that it will take some time to get there as your customer base experiences the new initiatives and the loyalty / referral effect kicks in.

I hope this helps.

I was thinking, the Apple solution would maximize remaining space based on the songs you’d like to have on the iOS device. A iPod Touch may see downsampling if you check 1000 songs where a Classic would stay at ALAC until you attempt to install the 480 CDs.

Regardless, a transformation is brewing in the form of iTunes Match.