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Nov 2005 Internet Security: Time to Unite
PTG Global’s research into the banking facilities’ response to internet security has arrived to some general conclusions on how to best deliver increased security without compromising on convenience.  Read full article on Online Banking Review		  
Oct 2005 New PTG Global product: XPVendorEngagement®
XPVendorEngagement® is a complete and unambiguous specification of your requirements to select the right solution, so it will be on time, on budget and usable, the first time.		  
Oct 2005

Consumers Gloss over the Vitals
Read full article by AdNews  AdNews PDF AdNews PDF

 

Sept 2005

Website Evolution: Moving in for the Sale
The article questions the effectiveness using purely users as a means to measure the success of a site.  Read full article on Online Banking Review

  
Sept 2005 PTG Global helped drive NetBank2 up 20%
PTG Global's collaboration with CBA on the next generation internet banking system, NetBank2 has resulted in a 20% increase in customer satisfaction!  Read the full article on AMIA		  
Sept 2005 Communicating requirements to IT
Craig Errey talks about the establishment of a clear and unambiguous “blueprint” to allow both the stakeholders and the IT department to communicate in a way that is clear and leaves no need for further interpretation.  Read full article on ZdNet.		  
Aug 2005 Seeing eye to eye on web layout
Read about the benefits of Eyetracking on Sydney Morning Herald		  
May 2005 PTG Global's on the move
PTG Sydney office moved to 207 Kent Street, Sydney 
  
May
2005		 Aussie! Aussie! Aussie! Why? Why not?
Craig Errey discusses local industry and it successes compared to global companies like IBM and HP on Technology and Business Magazine.  Read full article online on ZdNet 
 
May 2005 Senior Executive Breakfast "Your website and intranet presence: Get it right the first time"
Government executives attended the first Senior Executive Breakfast hosted by PTG Global and Changedrivers in Canberra on the 8th of June. 
 
May
2005		 PTG places 64th in the BRW Fast 100 list
PTG is very excited to have placed 64th in the 2004 BRW Fast 100.
  

April 2005

New PTG Website
We've done a total revamp in terms of the focus of the site

  
April 2005

The Online Edge
PTG's Managing director, Craig Errey, is featured in Management Today, April 2005 edition. Read the full article on Management Today

  
May - June 2004 First integrated specialised web usability and design team
Read the article as featured in the June issue (#194) of Desktop magazine
Click here for more information on Desktop magazine
PTG, Gruden
April 2004 Gruden and PTG Offer Australia’s First Integrated Specialised Web Usability and Design Team
PTG, Gruden
April 2002 How to Develop Usable & Useful Mobile Devices
A copy of the article appears on the Ericsson website.
Jeff Axup
March 2002 Expected publication of 'Mobile Money' a book on mobile commerce
Oliver Weidlich
20 Feb 2002 Integrate Accessibility Issues as a Key Component of Your Content Management
Workshop at the IQPC Content Week
James Breeze
18 Feb 2002 Conduct User-Centric Web Design Techniques for Improving the Usability of Your Site Content
Workshop at the IQPC Content Week
Craig Errey
20 Nov 2001 OZCHI (Australian Human Computer Interaction Conference) workshop
Usability of Mobile Devices - What have we learnt and what does the future hold?
Oliver Weidlich
13 Oct 2001 Speech Technology: Hey I'm Talkin' to You
An overview of current speech technology and its application
For ZDNet.com.au web edition http://www.zdnet.com.au/newstech/communications/story/0,2000024993,20261133,00.htm
Oliver Weidlich
Oct 2001 Sick sites, trusted cures - How to diagnose and resuscitate an ailing website
marketing and e-business magazine, October 2001 printed issue
Interview with Oliver Weidlich
27 Sept 2001 Usability and psychology: a customer centred approach to web design
Presented the cold fusion special interest workshop, Melbourne
Jodie Taaffe and Malcolm Raymond
19 Sept 2001 Managing Software Development from a Customer Perspective
Presented at the Australian Computer Society's Monthly Project Management
Special Interest Group Meeting
James Breeze
5 Sept 2001 Managing Software Development from a Customer Perspective
Presentation to Software Engineering Australia, Tasmania
Jodie Taaffe, Malcolm Raymond
Sept 2001 e-learning: A review of CD-Rom and web-based learning tools
PC Magazine, September Issue
Oliver Weidlich & Bridget Morrow
Sept 2001 Oliver Weidlich commissioned to write a book on mcommerce
A work in progress, expected publication date March 2002
Written by Oliver Weidlich
30 Aug 2001 How to Design, Develop and Maintain Your Intranet as a Strategic Business Tool
One-day workshop at the IQPC Intranet Content Management Summit
James Breeze, Craig Errey
29 Aug 2001 Culture Change and Encouraging the Use of Knowledge Management Systems
Presentation at the IQPC Intranet Content Management Summit
James Breeze, Craig Errey
16 Aug 2001 Equal Online Access
Presentation on usability, accessibility and multilingual sites to the Software Engineering Association (SEA), Canberra
James Breeze, Wayne Tseng eTranslate
30/31 July 2001 How to Utilise Customer-Centric Web Design Techniques for Improving the Usability of Your Information or eCommerce Site
One-day workshop at the IQPC Website Usability Conference, Melbourne
Craig Errey, James Breeze
30/31 July 2001 Chairpersons for the IQPC conference on Usability, Melbourne
Craig Errey, James Breeze
3 July 2001 Managing Software Development from a Customer Perspective
Presentation to Software Engineering Australia, Melbourne
Jodie Taaffe, Malcolm Raymond
1 July 2001 Opened Melbourne office
Jodie Taaffe and Malcolm Raymond
July 2001 Conducted the review and prepared the article 'Learning the Easy Way'
For PC Magazine, July printed issue.
Oliver Weidlich, Bridget Morrow and Jodie Taaffe.
25 June 2001 Measure the Performance and Return on Investment of your Localised Website
IQPC Global Website Localisation Conference
James Breeze
8 June 2001 Top 15 Australia Ecommerce Websites
For ZDNet.com.au web edition
http://www.zdnet.com.au/newstech/ebusiness/story/0,2000024981,20150780-1,00.htm
Fletcher Trouse, Jodie Taaffe and Craig Errey
June 2001 Understanding and Applying Usability to Online Psychological Tools
Practicum at Industrial And Organisational Psychology Conference, Sydney Australia
Craig Errey and James Breeze
22 May 2001 Dotcom dreaming - How to make sure your website works
The Daily Telegraph - Cover Story
Interview with Oliver Weidlich & Stephen Moule
6 May 2001 Strategic customer management is just as important on-line as it is off-line!
DTSC Evolve Conference 2001
3 May 2001 How to Develop Multimedia and Online Learning in Your Organisation
Presentation at the IQPC Training World Conference
James Breeze
24 April 2001 The psychology of web accessibility - From the 'look and feel' to the 'touch and sound' of a website
Presentation to Round Table 2001 - Information Access for People with Print Disabilities, Brisbane
James Breeze
30 March 2001 M-commerce Special: Coming soon to a mobile near youAn overview of m-commerce and what it can offer for the future
For ZDNet.com.au web edition http://www.zdnet.com.au/newstech/ebusiness/story/0,2000024981,20212565-1,00.htm
Written by Oliver Weidlich
27 March 2001 Accessibility and Universal Design - Designing your products to be usable by all people
Presentation at IQPC Website Content Management Summit
James Breeze (Chair) John McKenna (Telstra/IIA Accessibility Task Force)
15 March 2001 mp3 Special: Let the Music Play
A review of mp3 software and an overview of mp3 hardware
For ZDNet.com.au web edition http://www.zdnet.com.au/newstech/enterprise/story/0,2000025001,20209227-1,00.htm
Written by Oliver Weidlich
Jan 2001 The best Australian Sites for Buying IT Online
For PC Magazine January 2001 printed edition
Jodie Taaffe, Stephen Moule, Oliver Wiedlich, James Breeze, Craig Errey
Dec 2000 Making WAP more usable
Presentation at INTEROP 2001, Darling Harbour
Craig Errey
21 Nov 2000 The Customer Experience: Accessibility, Security & Mobility
Presented in conjunction with Brett Whitford of e-Tick
Malcolm Raymond, Craig Errey
Nov 2000 Helping create effective technologies
Presented to The Australian Psychological Society - College of Organisational Psychologists.
Craig Errey
Nov 2000 Get Psyched for IT
Your future in IT magazine
Interview with Oliver Weidlich
Oct 2000 Conducted the review and prepared the article 'Do It Yourself Web Shop'
For PC Magazine, October printed issue.
Craig Errey, Oliver Weidlich, and Malcolm Raymond.
8 Aug 2000
 Fast Track: Hot Jobs
Featured in the Sydney Morning Herald's and The Age's IT Section. Craig Errey and Jodie Taaffe

3 Aug 2000

Cognitive psychology and Accessibility for people with a visual disability
Presented at the AIMIA special seminar on Accessibility and Usability.
Craig Errey.

Aug 2000 Conducted the review and prepared the article 'Top Aussie Auction Sites
For PC Magazine, August printed issue, and available on the website. View Zdnet Top Aussie Auction Sites article.
Jodie Taaffe, Sharon McInnes, and Craig Errey.
28 July 2000 Blind Ambition
Coverage of our current research into Accessibility issues for people with a visual impairment. View Zdnet stories Blind Ambition : better site navigation article.
Craig Errey and Sharon McInnes.
25 May 2000 Optimising customer experience on the web
Presented at: CHISIG (Computer Human Interaction Special Interest Group) Industry Breakfast, in Melbourne.
Craig Errey.
24 May 2000 Managing your customer's experience on the web
Presented at SCHIL (Swinburn University Computer Human Interaction Laboratory Research) Seminars, in Melbourne.
Craig Errey.
16 May 2000 Best Practice Website Design - Getting the Fundamentals Right
Presented at the IES conference 'New Tools & Strategies for Creating & Managing the Hottest Website', in Sydney.
Craig Errey.
12 April 2000 The Online Secret Shopper
Presented at the Australian Marketing Institute's Ebiz.2000 monthly seminar.
Craig Errey
16 Feb 2000 Managing your customer's experience on the web
Presented at the Australian Computer Society's Monthly meeting, Sydney.
Craig Errey.

Conferences & Workshops

  • Web accessibility workshop in Adelaide
    Web Accessibility Workshop in Adelaide - 15 December 2006 This full-day workshop run by Vision Australia, is targeted at web-development team leaders, corporate communications professionals and business managers, along with content authors, web programmers and designers and web contract managers. The workshop provides a thorough overview of accessibility issues and how to address them. It covers the World Wide Web Consortium's Content Accessibility Guidelines and their implementation and a consideration of assessment tools and techniques. Vision Australia is a living partnership between people who are blind, vision impaired or sighted. We are united by our vision that in the future people with blindness or vision impairment in Australia will access and fully participate in every part of life they choose.
  • CHISIG event - Using context to deliver useful information to people
    As Mitch Kapor, founder of Lotus Development Corporation, once said, 'Getting information off the Internet is like taking a drink from a fire hydrant'. Andrew Lampert, Research Engineer in the Information Engneering Laboratory at the CSIRO ICT Centre, will be speaking about research that focuses on controlling the flow of information to deliver the right content to the right people at the right time in the right form. He approaches the problem by using knowledge about users and their interaction to tailor the information that is gathered and to present it appropriately.
  • Australian Computer Society - Enterprise solution development presentation
    This presentation will look at software solution development from a usability perspective. James Breeze, PTG Global's General Manager, will explain an approach to design specifications for User Interfaces that are based both on Object-Orientation and on studies in human psychology. The session will focus on delivering usable, high performance interfaces.
  • NICTA Software engineering breakfast series
    This breakfast presentation is run by National ICT Australia and will cover 'Factors for IT project success and failure'. Professor June Verner from the Empirical Software Engineering (ESE) program will be featured. This seminar will be especially beneficial to software and IT project managers, as well as those with a stake in successful business systems implementations.
  • CeBIT exhibition
    CeBIT Australia is Australasia's leading Information & Communications Technology (ICT) event for the business marketplace. PTG-Global will be there in association with the NSW Department of State and Regional Development.
  • Enterprise Architecture for Government Conference 2006
    Tailored specifically for the government, this conference will provide you with tools and methodology to successfully build a bridge between your strategic goals and information systems. PTG Global's General Manager, James Breeze, will be chairing Day 1 of the conference and running the Pre-Conference Executive Tutorial. Conference Date: 21st to 22nd February 2006. Pre-Conference Executive tutorial: 20th February
  • PTG Global at OzCHI
    OZCHI is Australia and New Zealand's leading forum for work in all areas of human-computer interaction. This year's conference is in Canberra from the 21 - 25 November, and will be host to a diverse range of sessions including academic papers, industry case studies, discussion panels and demonstrations. Come and see PTG Global demonstrate the value of eye-tracking in usability testing, and co-present a case study on user interface design for i-Mode phones.
  • Web Accessibility Workshops Canberra
    28 & 29 November 2005 - Canberra These one-day workshops introduce accessibility issues in terms of Australian policy contexts and internationally recognized requirements.
  • Writing for the Web Workshop Sydney
    1 December 2005 - Sydney This practical workshop focuses on enhancing the usability and accessibility of your web content and will teach you how to communicate effectively with your readers.
  • Web Accessibility Workshops
    These one-day workshops introduce accessibility issues in terms of Australian policy contexts and internationally recognised requirements.
  • People In Business Conference
    The Australia Human Resources Institute is holding a "People In Business" conference that aims to provide HR professionals with practical advice on HR issues. The 2005 Conference will be held in Melbourne on 11-12th October. A dinner debate will feature on the 11th October with Craig Errey (PTG Global Managing Director) as one of the debaters. The topic of the debate is "You'll never get promoted working 40 hours per week!"
  • Fourth International Conference on Mobile Business
    The Conference aims to bring together world-leading figures in the mobile revolution from various industry groups. PTG Managing Director Craig Errey will be chairing a session on 'Interaction Design and Mobile Business III' and running an industry session on Wednesday on 'PTG's breakthrough software development lifecycle that delivers projects on time, on budget with a strong return on investment'.
  • Fifth International Conference On Web Engineering
    PTG Managing Director Craig Errey will be a key speaker at the 5th International Conference on Web Engineering. The Conference will run in Sydney between July 25-29, 2005. Craig will be speaking on bridging the gap between requirements and design on IT projects.
  • arkGroup presents Effective search, retrieval & navigation
    25th February 2005 - How to make your technology usable - Presented by Craig Errey of The Performance Technologies Group (PTG) We all know the usability mantra - 'conduct usability testing often and as early as possible in the development lifecycle'. In practice, however, that can be costly and time consuming. In this interactive session you will hear real world, cutting edge insights on usable interface creation.

Current news

  • Craig Errey speaking at ArkGroup's Search and Retrieval Conference
    Craig Errey, PTG Global's Managing Director is speaking at ArkGroup's Conference on Enhancing search and retrieval capabilities and performance on 4 February 2008, 4.30pm at the Rydges World Square, Sydney. Craig will be speaking about how to design usable search results interfaces including browsing structures.
  • CBA 'Webolution' main website is an AIMIA finalist
    PTG Global, with the white agency, designed the user experience for CBA's new public website, code named 'Webolution'. The site is a finalist in the Best Financial Service category. Congratulations to all the finalists and best of luck on the awards night.
  • World Usability Day 2007
    World Usability Day is located at the Telstra Experience Centre on 400 George St Sydney. You are invited to attend any part or all of the day, and no pre-registration is required. Door prizes will be awarded throughout the day. The event is free, and open to the public.
  • New PTG Global training courses in XPDesign and Usability testing
    After nearly 6 months of effort, we have converted our core methodologies XPDesign and Usability testing into training courses. The courses are initially available on a per-client / company basis, and will soon be available as public courses open to everyone.
  • New PTG Software: The PTG IVR Simulator
    We are pleased to announce the first of our software projects, the PTG IVR Simulator. The PTG IVR Simulator lets you quickly and easily design and simulate a new IVR call flow. You can create several variations of an IVR and test them with end users / customers to determine which one delivers the best experience. Secure online purchase available.
  • $130,000 extension to PTG's Commercial Ready Grant
    Our XPDesigner project is progressing very well and we are making some excellent advances in user interface design theory and practice. On the strength of our achievements, we have successfully applied for a $130,000 extension to our AusIndustry Commercial Ready Grant for XPDesigner.
  • New relationship with Rage, India
    We have forged a strong working relationship with Rage Communications, based in Chennai, India. We were introduced through a mutual client who has found working with the two of us very beneficial to their business.
  • Workshop for ArkGroup on UI design for SLNSW
    Craig is presenting a workshop between 1:30 and 4:30 on Friday 21 September. This workshop will take you through the design process, carried out by PTG Global during January to June 2007, for the State Library of NSW.
  • PTG Global at CommunicAsia, Singapore
    PTG global will be at CommunicAsia in Singapore between 19 and 24 June 2007. CommunicAsia is the leading technology tradeshow in Asia. PTG is grateful to be on the DSRD stand.
  • General update on PTG Global
    It's been a long time since we've made an update to news on the site - almost 6 months, in fact. We've been absolutely flat out just keeping up with delivering work for our customers.
  • New Paper: Management by Objectives and IT projects
    Management by Objectives is used by many managers to monitor people's activity. However, the system requires that the outcomes of the activities are measurable, which isn't true in the case of many IT projects. In this paper, Craig Errey explains how Management by Objectives can be applied to IT projects.
  • New Paper: The psychologist as business analyst
    Craig Errey explains how Business Analysts need all the skills of a psychologist to correctly capture and document business requirements, concluding that it would be better to employ a psychologist as a BA ...and the play on 'analyst' was not lost on him either!
  • New Paper: Visual and natural programming for non-programmers - a false hope?
    This paper will provide a crash course on the basic concepts behind programming in order to show that it is a non-trivial activity and, that in order to programme, you need to think in a certain way to successfully describe what you want to do so the computer can carry out your instructions. Is visual programming a flase hope? Perhaps, but we're looking at it from a very different perspective.
  • XPDesigner catching on
    PTG Global's bold new project, XPDesigner, has sparked the interest of Australian IT journalist Simon Hayes. He notes that 'User interface design is getting more publicity in the wake of headline-grabbing project failures', and is optimistic about PTG Global's ability to 'create software to help developers design better user interfaces.' XPDesigner will revolutionise the IT industry through the creation of a true visual application development tool.
  • New Paper: The pattern perspective
    Systems Engineer Jalal Radwan explains what a pattern is, how they are useful for UI design, and how patterns allow you to create predictable applications that really work for users.
  • We are worth watching!
    PTG Global has grabbed the attention of prestigious IT newsletter, the Rust Report. Listed as one of six Aussie companies 'worth watching', we are definitely making waves with our user centred design methodology.
  • New Paper: What is your technology 'BASED' on?
    In building your last business application did you get requirements from users or test the application with them? Even if you did, you may still have had trouble making the technology work the way they needed it to. James Breeze and Craig Errey explain how engaging users is only half the equation, since technology must be built so that it is entirely 'people based', not 'data based'.
  • PTG Global goes ice skating
    Last Friday afternoon, Macquarie Ice Rink, North Ryde was stormed by a seriously dangerous force - PTG Global, on ice skates.
  • New Paper: Designing and building reliable software
    'Designing and building reliable software' introduces the software design tool, Alloy, and the necessity behind rigorously testing and modelling software even before code is written. This approach, coupled with PTG Global's XPDesign methodology, should allow for software that is both reliable and easy to use.
  • New Paper: Cognitive load theory - Part 1
    How do you make things easy to learn? PTG Global's white paper Cognitive Load Theory shows us how to reduce the load caused by the poor design of learning materials. Discover how we process information and the role our memory has to play in learning. This paper provides an overview to cognitive load theory and its role in guiding user interface design.
  • New Paper: Better interviewing for better requirements
    Good interviewing is very difficult for most people. Psychology and the specific areas of counselling and clinical psychology have a lot to say about good interviewing, especially in terms of identifying the real issues someone is experiencing, as well as the causes and consequences, in order to determine requirements for change. However, the interview should not turn into a counselling session, write Craig Errey and Zoe Soon in this brand new white paper from PTG Global.
  • New Paper: Enterprise Wide User Interfaces
    Enterprise Wide User Interface projects have been known to be lengthy, costly, and unproductive. Rather than simplify workflow processes, enterprise UIs increase administration workloads inhibiting profitability. PTG Global's Managing Director, Craig Errey looks at the nature of Enterprise Wide UIs, how to justify them, and how to build them. Most importantly, this paper addresses how to get it right the first time.
  • Better Buying - Managing the Risks of Buying Enterprise Software
    Why do some 50-80% of all major Information Technology projects fail? They are often late, overbudget, cancelled midway, or are rejected by end users. BETTER BUYING, the quarterly newsletter for NSW Government buyers, provides some insights on how to prevent this.
  • New approach to old problem
    Graeme Philipson examines PTG Global's approach to the pervasive problem of IT failures. Through the IT Blueprint, PTG's methodology XPDesign" provides the answer.
  • Banking is Banking is Banking
    This is another industry based perspective of PTG Global. It highlights our efforts to introduce blueprint based engineering capabilities to the software industry with a focus on banking.
  • Application Development- A New Way?
    Trace the history of software development from past to the present. Read about the new approach that may finally bring 'software engineering' to the same echelon as other engineering disciplines.
  • New PTG Global Product: Certified Usable
    PTG Global has launched a ground breaking new product- Certified Usable". It is a rigorous process of testing, improving and confirming the usability of technology.
  • XPDesign® Receives National Recognition
    PTG Global's user interface design methodology XPDesign® has beaten over 1000 top innovators around Australia to become finalist in the 2005 Yellow Pages© Business Ideas Grants program
  • New paper: Measuring IT performance - what really matters
    IT will always remain an integral part of the business, and with billions of dollars spent globally, its return on investment must be quantified. The traditional approach to measuring IT performance using statistics, such as transactions per hour fail to account for factors crucial to business decision making. Like any other expenditure in business, IT performance can be more accurately measured using the Balanced Scorecard.

Press releases

  • Psychologists to revolutionise IT with a true visual application development tool
    PTG Global has again affirmed itself as one of the most innovative usability and user interface design firms by receiving a $437,175 Commercial Ready Grant from the Australian Government: AusIndustry. With the grant, PTG Global will develop XPDesigner, a revolutionary software tool for rapid user interface design, simulation and specification that intends to solve the 'holy grail' of IT: visual application development.
 
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